Answer to Question #325429 in Management for Prashansa

Question

you work as avise president of a telecom company. after number portability was introduced a lot of your customers have left you and have taken the services of other telecom firmss. you are worried and so is your yop management of the company. they have given you a deadline, either to reduce the customer churn or face consequences. this is a major kpi in your performance appraisal this year. how will he proceed to build a loyalty program for his customers?