Answer to Question #320302 in Management for Lisa

Question

Identify and discuss the expectations that yor key internal and external customers have in terms of;

a) quality

b) service support

c) delivery and

d) speed.

Answer 1

• Quality. The product ordered should be able to meet and exceed customer satisfaction.
• Delivery. The means of delivering the product to the customer should be made easy and should be delivered in time.
• Service support. The customers should be attended to in a friendly way, be given time to ask questions and get answers.
• Speed. Time is a key factor in customer satisfaction and that's Why the product ordered should move in speed to meet the deadline.