Answer to Question #320071 in Management for kelso

Question

Write an introduction of no more than 500 words, reflecting the London Business School’s offering and its application of TQM. This introduction should provide the background for you to answers to the two questions below, whilst also providing context for the reader.

Answer 1

Total Quality Management (TQM) is a management approach that seeks to provide long-term success by providing unparalleled customer satisfaction through the constant delivery of quality IT services. The following are the four principles of TQM:

(i) Quality can and must be managed.

(ii) Everyone has a customer and is a supplier.

(iii) Processes, not people are the problem.

(iv) Every employee is responsible for quality.