Answer to Question #317780 in Management for aish

Question

1. It is often stated that “E-governance helps in building trust between governments and citizens”. Do you agree with this statement? If yes, provide one detailed example of any EGovernance project undertaken by any municipality in any part of India. Provide features of the project & benefits. If No, then justify with appropriate reasons (minimum 10 reasons) as to why eGovernance does not facilitate trust.

Answer 1

E-governance truly helps to build trust and transparency between the government and its citizens. To fully operate in e-governance, some pillars used include technology, process, people, and resources used to implement e-governance. One of the examples of an e-governance in India included the Bhoomi Project (Karnataka), which was the online delivery of Land Records. It was a computerized project to deliver 20 million rural land records to 6.7 million farmers of Karnataka. It led to the formation of the Bhoomi system for online land records. Some of the features of Bhoomi project include availability of revenue maps in the system, mutation status, mutation register, and right, tenancy and crop information (RTC).

Some of the benefits that were derived from the Bhoomi project included:

i) Production of a copy of the land records that could be used to apply for loans

ii) Obtaining of RTC by using the name of the landowner

iii) Land dispute documents can also be registered on Bhoomi and accessed at any point by the owner

iv) Applying for mutation request for sale or inheritance can be done and also the status checked on the portal.

Generally, the project led to faster operations as landowners could apply for loans or disputes could be registered without much paperwork. Therefore, in this case, e-governance promoted transparency and trust between the citizens and the government.