Answer to Question #313907 in Management for Modi

Question

The Hospitality sector is a good example wherein the businesses involve both manufacturing (food preparations) as well as service operations. The sold products are evaluated by the customers and they are also rated based on the service that the seller provides. With reference to the industry discuss the following aspects of service operations

Discuss the elements that need to be planned in a Service Framework of a Hospitality setup.

Answer 1

While many business niches are composed of only a handful of different businesses, the hospitality industry applies to nearly any company that deals with customer satisfaction and is focused on meeting leisurely needs rather than basic ones. With the broadness of this industry, some defining aspects are important to understanding. The hospitality industry is a broad category of fields within service industry that includes lodging, event planning, theme parks, transportation, cruise line, and additional fields within the tourism industry. There are four main elements that need to be planned in a Service Framework of a Hospitality setup;

Food and Beverages- The food and beverage sector comprises of establishments primarily engaged in preparing meals, snacks, and beverages for immediate consumption on and off the premises. When a restaurant is part of a hotel, services it renders can enhance the guest experience by providing excellent food and first-class customer service.

Travel and Tourism- This deals with services related to moving people from place to place. Buses, cabs, planes, ships, trains etc. are all part of the travel industry. The major function of the tourism is to encourage people to travel. When people travel, either for business or leisure, they spend money on hospitality.

Lodging- Lodging means accommodation for a period or a place to sleep for one or more nights. Fancy hotels, youth hostels, elder hostels, campgrounds, motels and other businesses that provide a place for people to sleep overnight are all in the lodging industry.

Recreation- Recreation is any activity that people do for rest, relaxation, and enjoyment. The goal of recreation is to refresh a person's body and mind. Any business that provides activities for rest, relaxation and enjoyment, to refresh a person's body and mind is in the recreation business.