Answer to Question #312456 in Management for manisha

Question

3 a) Assume yourself to be an operations consultant, identify the various tools for establishing world-class standards in operations.

3.b. As an operations manager, comment on the role of the environment in world-class operations. 

Answer 1

3 a) World Class Standards aims at a participatory character, being a tool to educate people easily, simply and effectively within the workplace. The basis of the WCM tool system aims to restore basic equipment and process conditions, in addition to implementing minor improvements.

The tools include;

• Benchmarking
• Balanced Scorecard
• Porter's Five Forces
• The GE-McKinsey Nine-Box Matrix
• The BCG Growth-Share Matrix
• Core Competencies.