Answer to Question #269938 in Management for rosheel

Question

In a recent conference, one of the presenters stated that the introduction of TQM (Total Quality Management) leads to the following in any organization:

–high motivation

–high productivity

–reduced errors and

–less work repetitions

As a quality management specialist, explain how and why each of these eventuates.

Answer 1

TQM is a management system for a customer-focused firm that has all employees participating in continuous improvement. It integrates the quality discipline into the organization's culture and actions through strategy, data, and effective communication. Many of these ideas may be found in today's quality management systems, which are the successors to TQM.