Answer to Question #269514 in Management for Kamal

Question

Using relevant examples, discuss how total quality management could be used bring about better efficiency and productivity in the manufacturing/service industries.

Word limit (maximum): 800 words

Answer 1

• Total quality management (TQM) is an integrative philosophy of management for continuously improving the quality of products and processes.tion of the goods or services offered by an organization.
• Satisfying the customer involves making sure both internal and external customers are happy.
• The internal suppliers are the subordinates who answer to a particular supervisor. Satisfying them involves giving them the tools and motivation they need to do their jobs.
• It is important to go beyond satisfaction, making the customer – and supplier – feel important and valued, and part of the process.
• “Lean” focuses on eliminating the wasteful use of time, energy or resources, and instead focusing activities completely on the creation of value.
• The focus of the Six Sigma management strategy is to reduce defect by minimizing variation in processes.

Example

Lean’ is based on the Toyota Production System, which aimed to minimize overburden, inconsistency and waste. It was developed between 1948-1975, and was a precursor to lean manufacturing.