Answer to Question #267528 in Management for zile

Question

With reference to the case study, how would you define customer service from a logistics perspective? Your response should make use of relevant examples. (20

Answer 1

logstics, customer service refers to activities that help bring added value to the core service that customers want in order to maximize their satisfaction with a brand. ... When it comes to meeting needs and building both loyalty and trust, customer service is essential.