Answer to Question #266444 in Management for Mebo

Question

Discuss the organizational benefits associated with the monitoring of pre and post consumer purchase behavior

Answer 1

After a consumer makes a purchase, it's a great moment to receive feedback on your products and customer service. This allows you to get to know your customer better and improve their experience. However, feedback is beneficial to more than just you. Allowing your customers to provide feedback demonstrates that you care about them.