Answer to Question #256488 in Management for yoyo

Question

Take your company or any Ethiopian company you are familiar with as a case study and answer the followings:

1.1 Provide the complete operation management process and recommend best courses of actions that could improve its operations.

1.2 Assume that you are the operation manager of the company and provide what operation strategies you would recommend to improve the operations of the company production process or service delivery process.

1.3 Taking in to account the Company in mind, how could Porter’s Five Forces Model fit in the operation management process of the Company?

Answer 1

Case study; Ethopian Airline

1.1

• Improving production and operation
• Production control that involves monitoring all the activities taking place in the airport.
• Production planning to utilize resources used in the allocation of activities of employees and production capacity

course of action

• Introducing a cost leadership strategy to decrease expenditure while maintaining efficiency and quality.
• Providing best quality customer services and meeting customer needs.
• Diversification of strategies by shifting its focus to hotels, businesses and cargo.
• Involving the airplane workers in planning of activities that are to be taken

1.2

• Seeking customer feedback by establishing a complaint system to enable customer to raise issue if there is and possible solutions are providing towards solving the problem.
• Train and Hire professionals people who understand the value of customers.
• Track performance of the service delivery workers by site ground to ask customers to rate them.
• Creating workforce to streamline workforce process to ensure everyone is on the same page.

1.3

Porters five models is a tool to analyze external environment , Ethopian airline is able to analyze its competitors enabling the operators to determine the overall industry structure and test analysis for consistency.