Answer to Question #230722 in Management for kwanda

Question

Mr Smith is the managing director at NTM telecommunications network. He does not believe in micromanagement and trusts his departmental managers to meet the organisational goals and objectives of the business. Mr Smith believes in giving his managers the freedom to meet their deadlines, with flexible working hours or the option of working from home. 1.1 Considering the extract above explain the level of management and the type of planning Mr Smith would be involved in the organisation. (5) 1.2 Identify and discuss the management style/s Mr Smith has adopted. (10) 1.3 Explain how Mr Smith can use delegation as motivational tool in the workplace, provide examples to support your discussion. (10) 1.4 Meeting the goals and objectives of a business is vital to the success of the organisation. Determine how Mr Smith may use the steps in the control process to monitor staff productivity.

Answer 1

1.1 Smith would involve an administrative level of management and operational planning to explore the potentials of the managers in delivering the desired outcomes.

1.2 Mr Smith has adopted a Laissez-faire management style because he trusts managers' capability to complete the tasks and gives them freedom and create a convenient work environment. The style is very hands-off, wherein Smith has confidence that managers can deliver.

1.3 Smith can use delegation as a motivational tool to build confidence amongst the managers and employees. He can achieve this by delegating tasks to the managers and encourage them to take ownership of the outcomes through rewards.

1.4 The basic control process that Smith can use to monitor staff involves the following:

·        Setting standards of performance

·        Measuring actual performance

·        Comparing the performance and organizational goals and standards

·        Analyzing organizational deviations

Through these steps, Smith can ensure that employees meet the desired outcomes using performance standards.