Answer to Question #208032 in Management for Pearl

Question

(B) Keeping with your business’s objective of ensuring adequate quality performance from your suppliers, you have decided to further improve the quality of your supplier operation processes by implementing the five models of Six Sigma. Provide a detailed elaboration on how you will carry out the following Sigma stages (25 marks):

• Define (5 marks)

• Measure (5 marks)

• Analyse (5 marks)

• Improve (5 marks)

• Control (5 marks)

Answer 1

Define: Define the issue the improvement opportunity, the goals of the project, and the requirements of the customers (internal and external): The improvement team's focus, scope, direction, and incentive are all defined in the project charter.To understand input from existing and potential consumers suggesting offerings that please, delight, and dissatisfy them, use the voice of the customer.

Measure: Analyze the efficiency of the procedure: A process map is used to record the activities that are carried out as part of a process. Feasibility analysis is used to evaluate a process's capacity to meet specifications. Analyze the frequency of issues or causes with a Pareto graphic.

Analyse: Analyze the process to find out what's causing the variety and poor results (defects). Root cause analysis (RCA) is a technique for determining the root causes of a problem. FMEA (failure mode and effects analysis) to identify potential product, service, and process failures. To discover various types of variability inside a process, use a multi-vari chart.

Improve: Address and eliminate the root causes to improve process performance: Design of experiments (DOE) to fix problems in complex projects where many factors influence the outcome and it is impossible to isolate one component or parameter from the others Kaizen event to initiate rapid change by concentrating on a narrow project and utilizing the ideas and motivation of others.

Control: Control both the current and future performance of the upgraded process. Plan for quality control to document what is required to maintain a better process at its current level. For monitoring process behavior, statistical process control (SPC) is used. To design a workplace that is conducive to visual control, use the 5S method. To make errors difficult or instantly apparent, use mistake proofing (poka-yoke).