7. In which step of the preparation and development of performance measures do
managers and employees engage significantly in policy debate? Select the correct
alternative from the list provided below.
(1) Step 2: Specify the outputs that are to be delivered.
(2) Step 4: Set realistic output performance targets.
(3) Step 5: determine the process and format of reporting on service delivery and
performance.
(4) Step 1: Agree on what is to be achieved
Step 5: determine the process and format of reporting on service delivery and
performance.
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