Answer to Question #192175 in Management for Mitali

Question

Many business organizations have operations in which operations management is a daily and constant process. Managing a Restaurant is one such business, wherein the procurement and managing various resources is a very strategic process. Explain the following concepts (with atleast one example) in Operations of a Restaurant business, and conclude how relevant is it in the business? a. Define Quality and list and discuss in brief the various dimensions of quality in operations.

Bill of Material (BOM) 

Answer 1

a) In the restaurant business, the quality of food and service is evaluated as meeting or exceeding the expectations of the customer based on what is promised by the restaurant. The two primary dimensions of quality in operations include perfomance and conformance quality. Perfomance quality evaluates to what extent the product or services satisfies the needs of the customer for instance a rating on how good the food is. Conformance quality measures if processes were carried out the way they are supposes to.

b) Bill of materials (BOM) is a list of raw materials, sub-assemblies, intermediate assemblies, sub-components, parts, and the quantities of each needed to manufacture an end product. It is normally used between manufacturing patners or stakeholders.