Answer to Question #180482 in Management for Jack

Question

It would be a claustrophobic’s worst nightmare-trapped subsea in the 31mile 

Eurotunnel beneath the English Channel on the Eurostar train that travels between 

Britain and the European mainland. A series of break- downs on five London-bound 

trains from Brussels, which began December 18, 2009, left more than 2,000 passengers 

stranded for up to 16 hours. Many of passengers trapped in the dark and 

overheated tunnel endured serious distress. “Parents had to remove their children’s 

clothes, leaving them in underwear and diapers. Some passengers suffered stress and 

panic attacks. Others started feeling ill due to the heat.” Was this just an unfortunate 

incident for the unlucky passengers who happened to be on those trains or did poor 

managerial decision making about the operation of both the train and the channel tunnel 

also play a role? 

• A) What's the decision making process to the crisis situation and in preventing?

Answer 1

When a train breaks down, the travelers ought to be evacuated and rescued embracing superior speed and deliberation. In a crisis, travelers need to have quick data and steady updates. Even though the undecorated weather circumstances unquestionably influenced this disaster, the managers could have done a restored job of creating decisions in formulating for such situations. Indeed, the case illustrates the poor decision-making competence of the management since they would have prevented the scenario. Therefore, if conditions are beyond, the management ought to have created an emergency decision for the safety of humanity.