Answer to Question #179552 in Management for selvan

Question

A manager in a call center needs to determine how many agents to schedule next week. Based on previous data she expects to get 7940 calls next week the following conditions apply On average, call center agents can handle seven calls an hour, the call enter is open 10 hours 5 days a week full time agents work 40 hours a week but are only on call for 35 hours per week Part time agents work 20 hours a week but are only on calls 17 hours per week which combination is best to meet the scheduling needs 

Answer 1

Number of calls expected in next week by manager = 7940 Average Number of calls that call center agent will attend in an hour =7 calls It is also given that, Call center remain open for 10 hours 

Therefore the best combination would be 25 full-time agents and 5 part-time agents