Answer to Question #171992 in Management for EUGINE HAWEZA

Question

list, discuss, and provide examples of the five metrics performance

Answer 1

1. Sales revenue assists in measuring financial performance. For instance, monthly or yearly. 
2. Customer Acquisition Costs are the expenditures connected to obtaining new customers. For example customer engagement. 
3. Customer Churn is the number of customers who cancel service or stop buying products over a set period. For instance, the churn rate can be 3.5%. There is a need to seek a solution before things get worse. 
4. Engagement metric creates opportunities to improve the offering and customer service. For example, surveys are done. 
5. Customer satisfaction is used to measure customer happiness. For instance, the CSAT scale can be utilized in the process.