Answer to Question #153442 in Management for Jo

Question

What is total quality management and models of TQM?

Answer 1

Total Quality Management is a collective effort of the employees and the top management in an organization designed to form effective policies and strategies for delivering products which are of high quality exceeding satisfaction of the customer. on the other hand, TQM model describes the effort made by all organizational members of participation in improving services, products, processes, and the culture the work in.