Answer to Question #133713 in Management for lesego

Question

The operations management function takes cognisance of clients’ needs and continuously formulates its management strategies and objectives strengthens and expands customer base and competitiveness. With reference to the Uber case study presented above, discuss any five of the six main elements which forms part of customer needs?

Answer 1

1. Reliability

Network and systems reliability is central to delivering an outstanding customer experience.

2. Availability

Customers expect to contact Uber on their terms, using email, chat, voice calls, messaging or portals. They expect their enquiry to be answered in a timely manner and do not want to waste time waiting or repeating questions.

 Simplicity

Our customers expect doing business with Uber to be easy every step of the way. From ordering to using our solutions, Uber listens to what customers say and help make their lives simple – so they can focus on running their business.

4. Adaptation

Because each customer is unique,Uber provides adaptable, scalable solutions and services that are tailored to their specific needs.

5. Accountability

As a trusted partner to customers, Uber offers the best certified know-how and have a proven track record of driving digital transformation.