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Answer to Question #111817 in Management for zukile
Question #111817
Mpho is shopping for a new motorbike. He has decided to purchase the new BMW R 1200 GS Adventure. The dealership he has decided to purchase the motorbike from, met his needs with speed and initiative and was able to answer all of his queries. To which dimension of service does this relate?
1.Reeliability
2.Responsiveness
3.Assurance
4.Emphathy
1.Reeliability
2.Responsiveness
3.Assurance
4.Emphathy
Expert's answer
2) Responsiveness- This is the willingness to help customers with queries and provide the timely service information about the product.
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