Answer to Question #248800 in Economics for Neha

Question

Suraj purchased a mobile phone from an authorized showroom of a specific brand, after taking the mobile at home, he found that there is a crack in the screen. He went back to the showroom, but the showroom owner, was not ready to accept and blamed him that the phone was handled by Suraj carelessly and hence the screen got broken. In your view, what Suraj should do and get this repaired

Answer 1

Under the Consumer Rights Act, you have a right to return something and get your money back if it's faulty. You're only entitled to an automatic refund if you return it within 30 days, otherwise the retailer can repair or replace it. The time frame for returning goods for a refund can vary though.