Question

Maria Ramos and her management team at Transnet have dealt with two large problems in the transformation of the company. In a presentation Maria Ramos identified four key issues, two which are related to the control of human resources and financial resources. The financial concerns included weak financial performance and controls

The problem within the human resources at Transnet included low morale and the lack of investment in human capital. Which one of the following is an instrument Transnet could make use of to control their human resources?

1 Performance measurement

2 Just-in-time system (JIT)

3 Total quality management (TQM)

4 Economic-ordering quantity (EOQ)

Answer 1

A core definition of total quality management (TQM) describes a management approach to long-term success through customer satisfaction. In a TQM effort, all members of an organization participate in improving processes, products, services, and the culture in which they work.

So, the correct answer is 3.