Question

Maria Ramos and her management team at Transnet have dealt with two large problems in the transformation of the company. In a presentation Maria Ramos identified four key issues, two which are related to the control of human resources and financial resources. The financial concerns included weak financial performance and controls

In which step of the control process, would she have identified the weak financial performance? 1 Step 1: Setting standards

2 Step 2: Measuring actual performance

3 Step 3: Evaluating deviations (performance gap)

4 Step 4: Rectifying deviations

Answer 1

Step 3: Evaluating deviations (performance gap)