Telkom decides to make use of promotional pamphlets which they include in their monthly telephone bill for their ADSL service to increase the uptake of this service. This is an example of a ___________ plan which is set by __________ managers.
1 short-term/ lower-level
2 short-term/ middle-level
3 medium-term/ lower-level
4 medium-term/ middle-level
4 medium-term/ middle-level
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