Tsogo Sun’s group values reflect the values of the top managers and contribute to the planning
context of the organisation. These values influence and cement the organisation’s culture, values
and structure. An organisation’s culture, values and structure are all variables in the organisation’s
____________environment over which management has ____________ control.
1 micro/no
2 micro/direct
3 market/no
4 market/direct
2) micro/direct
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