Answer to Question #178766 in Economics for Lutendo

Question

Jaco is responsible for the leisure centre facilities in his local authority.

The current contract with the supplier that looks after the maintenance and cleaning of the facilities is coming to an end .

There have been regular complaints from customers about the standards of cleanliness in the changing rooms and Jaco knows the price charged by the current supplier is not the most competitive.

He therefore needs to write a specification as part of the tender process to find a new supplier to take over this contract.

Questions

1) what type of specification should Jaco use for this need ?

2) what can Jaco do at the specification stage to reduce the likelihood of issues arising in the delivery of the contract ?

3) describe one method that Jaco could use to reduce costs , improve efficiency and/or improve customer satisfaction.

Thank you

Answer 1

It is necessary to use the specification for the provision of services, that is, indicate the required scope of work and indicate the schedule of work and the requirements for the quality of their implementation. To reduce the cost, you can offer to buy cleaning equipment, then the labor costs for the work will be reduced and their quality will improve.