Answer to Question #147042 in Economics for simran

Question

The hotel's front office occupies a very important position in ensuring a loyal clientele for the
hotel. The front office job is to interact with every outsider who steps into the hotel. The front desk
takes care of all the needs of the guests. The most important jobs of the front office include making
all the reservations, check-in, and check-out. In short, the front office or the front desk is the
interface between the hotel and the outside world. Behind the scene are many people who perform
various functions to keep the front office functions smooth.
From the very moment a traveler plans to make a stay in the hotel, the front office comes into the
picture and interacts with the traveler on a daily basis till he leaves the hotel. The guests can be

a) Identify the Business problem in this case.
b) What are the steps the hotel to take to understand the feedback of the guests?
c) Discuss the role of the front desk officer in the primary data collection of the customers.

Answer 1

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