Janice has decided to upgrade her security system at home. She hears that ADT offers more technologically advanced alarms than its competitor Beyers and at a lower subscription price. After speaking to her friends, she discovers that they all use Beyers. They agree that ADT’s alarm is more appealing but state that the add-on service and patrols provided by Beyers served as a drawcard. Janice thus chooses Beyers. Can you explain her decision? [3]
Although ADT was the best option for Janice, her mind changed immediately after discussing with a friend because ADT used Beyes to sell their products and that Beyes has the add-on service and patrols as opposed to ADT.
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