Non-price competition refers to competition between firms based on incentives, additional services, good workmanship, quality of the product – and all other features and initiatives that do not include price adjustments. It is a business model which usually involves promotional expenses such as sales staff, product promotions, stock control, gift cards, discounts and advertisements. Cinema A, for example, will give a discount to anyone who purchases more than two tickets for a movie to draw more customers. This will attract Cinema B customers who don't have such an offer. Each charge the same but customers are likely to go to Cinema A because it is giving a discount.
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