Explain in your own words why the quantitative approach to management emerged and how it led to the focus on quality
The quantitative approach to management involves the use of quantitative techniques, such as statistics, information models, and computer simulations, to improve decision making. The quantitative school of management is a result of the research conducted during World War II.
Total quality management (TQM) is a philosophy or approach to management that focuses on managing the entire organization to deliver quality goods and services to customers. This approach to management was implemented in Japan after World War II and was a major factor in their economic renaissance.
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