Answer to Question #152707 in Economics of Enterprise for sevgi

Question

What is non-verbal communication, and what part does it play in human interaction in general and in organizational settings in particular?

Answer 1

Non-verbal communication includes: tone of speech, pause, focusing of attention, body movements.

The combination of these tools is designed to perform the following functions: speech addition, speech replacement, representation of the emotional states of partners in the communicative process.

Directly in management, non-verbal communications play a huge role, because your gestures, facial expressions, emotions also affect the interlocutor or business partner, as well as the words spoken during the conversation. This should not be overlooked, because if you stop controlling your gestures or emotions, the interlocutor will lose the meaning of your conversation. This will happen only because you are talking to him about one thing, and the expression on your face or your gestures speaks of something completely different. Therefore, you need to be able to control your means of non-verbal communication.